Blizzard Careers: Hearthstone Community Representative

Blizzard Entertainment seeks an energetic Hearthstone Community Representative with emphasis on interacting with players through social media to join the Community Development Team.

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Community Representative, Hearthstone

Blizzard Entertainment seeks an outgoing, energetic, and highly self-motivated social media professional and community representative to partner with the franchise community team supporting Hearthstone. We are looking for an individual with experience creating engaging social content and campaigns, with a passion for interacting directly with customers on social channels. The ideal community representative would be creative, self-motivated, conscientious, and detail-oriented, with superior spoken and written communication skills. He or she would also be intimately familiar with game-forum dynamics, social media platforms, and various online game genres.

Responsibilities

  • Consistently engage with the player community on Blizzard and social channels.
  • Generate high-quality, creative editorial content.
  • Collaborate with and bridge between multiple internal teams on a wide range of projects.
  • Compose community feedback reports.
  • Assist in the moderation of Blizzard and external social channels.
  • Actively support Blizzard’s presence at industry fairs and events, including BlizzCon.
  • Help develop engagement programs that support community growth around our games.

Requirements

  • A minimum of 3 years’ experience using most popular social media platforms (Facebook, Twitter, YouTube, Reddit, Google+, Pinterest, Instagram, etc.) in a community / marketing capacity
  • Extensive experience in designing, implementing, and executing social media promotions and campaigns
  • A minimum of 3 years’ experience with social engagement and direct interaction on behalf of a brand
  • Proficient with writing appropriate for social channels as well as blog content
  • Experience with public forum, blog, or web-based moderation
  • Demonstrated proficiency in multi-tasking and prioritization
  • Able to work under pressure in a fast-paced, high-volume environment
  • Strong customer service skills and a professional attitude
  • Diligence to consistently follow up on and propose solutions for open issues
  • Knowledge of Blizzard games
  • A passion for gaming and gaming communities
  • Proficient in Microsoft Office Suite
  • Able to work late shifts, weekends, and holidays
  • Pluses

    • Experience with the game industry
    • Proficiency in HTML and web authoring tools
    • Proficiency in image editing software such as Adobe Photoshop
    • Knowledge of and passion for Blizzard games

    Required Application Materials

    • Resume

    Cover Letter which should include:

    • Why you are interested in working at Blizzard
    • What games you are currently playing

    **Only submittals with Cover Letters will be considered.

    Job Status: Full-time Permanent
    Primary Location: United States-CA-Irvine

    Tomas Hernandez is owner of Blizzplanet.com since 2003 posting news about World of Warcraft, StarCraft II, Diablo III, Hearthstone, Next-Gen MMO, Blizzard Careers, and the Warcraft film.

    Blizzplanet is a leading fansite covering news about upcoming Blizzard Entertainment licensed products. I also post previews and reviews. I have interviewed book writers and Blizzard game developers.

    I was previously an employee of the OGaming Network (2003), and IncGamers (2008-2010). I was a guest newsposter for GosuGamers (World of Warcraft) a few years ago and for Diablofans.com (formerly Diablo3.com)

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